Use of non-conductive agent is required for extinguishing this fire. Soda Acid extinguisher is used to put out class A fire. It sprays the compound with gaseous pressure. Only good for small intensity fires. For large intensity and widely spread fire, water must be sprayed directly on the affected area with high pressure through the hoses. For putting out class B fires, Carbon Di-Oxide extinguishers are used. Carbon Di-Oxide fog extinguishers are well-places in case of small class C fires. The housekeeping staff must place appropriate extinguishers near the fire prone areas and must know to operate them under challenging conditions.
The housekeeping staff is responsible for creating pleasant ambience in the hotel. This needs aesthetic sense and an eye for detail. A guest is keen to visit the hotel if he finds classy and catchy ambience with fresh air. Housekeeping staff must intelligently use artificial waterfalls, large vases with neat and eye-catching flower arrangements, paintings, wall pieces, murals, lighting with appropriate luminance, candles, electric lamps or any rare antic pieces.
The housekeeping staff is required to know various materials such as wood, organic and artificial fibers, stone, sand, glass, plastic, and pigments to maintain the expensive hotel property. The housekeepers represent the hotel staff and create an image of the hotel by working towards keeping the hotel at high standards plus conducting themselves well while on job.
There are certain rules the housekeepers need to follow. Familiarize themselves with the faces of guests. This is especially important for the security purpose. Not accept any gift from the guests and politely deny them. If the guest insists to take and feels offended on denial, then mention the gift to the floor supervisor who can permit the attendant to take the gift out of the hotel. Chilling out on the bed in your hotel room watching television while wearing your own pajamas, is sometimes the best part of your vacation.
Housekeeping is the primary task the hotels need to cater for while providing service to its guests. The hotel management and especially executive of housekeeping department must ensure that the housekeeping functions are performed well in the hotel irrespective of the target guest type, size of hotel, and its location. The guest rooms are the primary source of hotel revenue. There are higher chances of retaining the guests if the guest rooms are absolutely clean.
This category is useful if the management needs to compare different hotels within the same size. The guests in transit use them for short stay. Their functions of housekeeping is primary but food and beverage functions are just supportive. They offer facilities such as spa, tennis court, fitness and center, sailing, snorkeling, and swimming. They offer a small kitchen and kitchen amenities with the guest room. They provide long-term accommodation for guests.
They need to execute an agreement with the guests for the stay of at least one month. All basic amenities such as kitchen, washing machine, dish washer, and beds are provided with once a week housekeeping service. A chain of hotels or group of hotels such as Taj, Ramada, can have management affiliation with their other properties in the same group. They strictly are governed by predetermined policies. The star rating system is a guideline for a customer that denotes what to expect from the hotel service at the time of booking.
Divisions of a Hotel
However, there is no clear distinguishing method to divide hotels into various star rating categories till today; but a guest can assume that more the number of stars, more is the luxury provided by the hotel. The ambience as more personal and the guest rooms with basic amenities.
The restaurant would be at a walking distance. There would be a small commercial area and a nearby public transportation hub. They are either small or medium size hotels with a phone and TV. They lack the convenience of room service, but provide a small on-site restaurant at a walking distance within the hotel premises. The rooms are clean and spacious rooms, and decorative lobbies.
An on-site restaurant offers all meals such as breakfast, lunch, and dinner. The facilities such as valet and room service, fitness center, and a swimming pool are also available.
The hotel would be located in the prime area of the city around shopping, dining, and entertainment joints. The guest can expect furnished and clean rooms, restaurants, room service, valet parking, and a fitness center within the hotel premises. It is built with beautiful architecture, and is managed keeping elegance and style in mind. The guest rooms are equipped with high quality linens, TV, bathtubs, and special outside view from the room.
The hotel provides multiple eating joints in its premises such as coffee shops, restaurants, poolside snack joint, and bar. They also provide 24X7 room service, valet service, and personal protection service. The condition of guest rooms maintained by housekeeping is the most vital factor as far as the customer satisfaction in the hotel business is concerned. It is meant for single occupancy. It has an attached bathroom, a small dressing table, a small bedside table, and a small writing table. Sometimes it has a single chair too.
There are two variants in this type depending upon the size of the bed. It is equipped with adequate furniture such as dressing table and a writing table, a TV, and a small fridge. Deluxe room is well furnished. Some amenities are attached bathroom, a dressing table, a bedside table, a small writing table, a TV, and a small fridge.
The floor is covered with carpet and most suitable for small families. It is ideal for a family with two children below 12 years. It is meant for two independent people. It also has a single bedside table shared between the two beds. If a need arises, the two beds can be brought together to form a double bed. It generally has a large balcony. The furniture is often compact. It is excellent for the guests who prefer more space, wish to entertain their guests without interruption and giving up privacy.
It is provided with the access to terrace space above the suite. It has all the amenities and structure similar to a regular suite. These rooms have special beds called Murphy Bed that can be folded entirely against a wall. This bed may or may not have headboard. The lower face of the bed which becomes visible after folding or placing upright, has a decorative wall paper, mirror, or a painting.
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After folding the bed, the room can accommodate sitting for five to ten people. VIP amenities are always something like the cherry on the cake. The VIPs are treated with extra attention, pamper, and care. A welcome document kit containing note from a General Manager GM of the hotel, spa card, and a hotel map. A snack kit often containing packed snacks, assorted nuts, fruits, cheese, or cookies, and beverages. A bathroom kit with soap dispenser, upgraded robe, tissue box, face mist, after-shower gel, cotton slippers, toilet mat, and a terry mat.
In special cases, a romance kit containing a bottle of wine or Champaign, paired with chocolate dipped strawberries or bite size chocolates. It can be a rewarding experience that helps provide some structure and organization in your life. Cleaning is one of the major tasks the housekeeping force performs. It carries out cleanings when the guests are about to occupy their room, while they are staying in the hotel, and immediately after the guests vacate the room.
The housekeeping also cleans the public area, which is often shared by a large number of guests. The Check in rooms are cleaned when the guest is about to occupy the room. A checklist of room readiness is shared between the guest room supervisor and the guest room attendants. The supervisor inspects the readiness of the room for occupancy. Checking power switches, air conditioner, TV, and other electronic appliances for healthy condition.
Cleaning the bathroom: floor, walls, toilet, shower area, and tub. Checking bathroom supplies. Replacing the used supplies with the new ones. The room is cleaned when the guest is occupying the room. This cleaning is performed when the guest vacates the guest room and proceeds for hotel check-out formalities.
All personal stuff, documents, articles left in the room if any are removed and deposited to Lost and Found desk. The task of cleaning is very exhausting. It is divided among a number of housekeeping staff depending upon expertise. Some cleaning such as occupied guest room cleaning requires to be carried out twice on daily basis. The check-in and check-out cleanings are little less frequent. Further, the cleaning of air-conditioner and refrigerator is less frequent.
Thus, depending upon frequency of use of a particular area or device, the frequency of cleaning varies. This type of cleaning is practiced in the hotels located in cold as well as warm regions. The name depicts cleaning the house in the first few warm days of spring when there is adequate sunlight to reach the corners and the floors of the room. The areas, which are not much accessed, are also cleaned during the Spring Cleaning. Spring cleaning is generally performed once a year by moving furniture and cleaning the guest rooms entirely for dust, stains, broken furniture, and garbage.
It is also called as Deep Cleaning as it is ensured that no portion of the area is left uncleaned. Front Office and Lobby is highly frequented. It must be clean at all hours of the day. The housekeeping staff needs to clean desks, fans, ceiling, chairs, and computers. The staff also cleans and disinfects the telephone devices, keyboards, flooring, corridors, and glass doors at the entrance of the lobby.
The dining area is the next most frequently visited area. It also includes spreading the clean dining linen on the dining tables and keeping the floor clean. It is generally done when the area is not busy. The house keeping staff cleans lifts preferably early morning to avoid rush for use. They stop it at the ground floor, its doors are kept open, and it is then cleaned starting from top and working towards bottom. Cleaning of the swimming pools is highly required during summer. It can be conducted by the hotel if it has an in-house expertise, or it can be contracted with an agency.
Cleaning of swimming pool involves catching any leaves, purifying the pool water, and cleaning the areas surrounding the pool; including shower and changing rooms. These days, the hotels keep their private team of gardeners. Watering and trimming the trees and shrubs, fertilizing the plants, raking the fall leaves, and Arbosculpture an art of shaping trees into wonderful shapes , is taken care by this team. It mostly involves hard sweeping the parking space, removing the cobwebs under the parking shades, and putting up appropriate guiding signs.
My father was a general manager with Hyatt, so we lived in the hotel so he would be close by if there were any problems. My mum was always adamant about us not abusing it. So I still had to clean my room. Housekeeping would never come and do it. The housekeeping staff needs to clean various guest rooms, guest bathrooms, and a number of public areas in the hotel. The staff needs to take the help of various cleaning equipment while trying to keep the hotel premises to the highest standard of appearance. High maneuverability. They can reach any corner or height of the room, which is otherwise difficult to reach.
They give protection from injuries occurring while cleaning when they are handled by using proper instructions. As the name suggests, they are used manually to keep the surfaces clean. There are various abrasives depending upon the size of grit and adhesion of grit particles on the paper. They come with non-slip handles and stiff scratch-free bristles. They help removing stubborn dust. It makes the housekeeping staff to move it around and carry large number of items in one go while keeping and cleaning the guest rooms.
It can be moved around easily. It fulfills the challenge of modern day housekeeping in hotels. Mops are generally made of flat cotton strings or heavy-duty sponges fixed on the metal frames. The cotton mops have high absorbing ability but need more care unlike the synthetic mops that offer almost zero absorbing ability and very less maintenance. The mops are squeezed between two surfaces to remove dirty water from it. It cuts through the turf, and removes moss and dead grass. It helps grow spongy lawn.
Scarifiers have fixed knife blades attached to the rotary cylinder. They cut through the grass by which the offshoots are separated into lots of individual plants.
House Cleaning Checklist
This helps to thicken up the turf and improve its health. They are also used to spray water on the delicate flowers or leaves of flower arrangement. As the name depicts, these equipment require electrical power to operate. They are operated either on AC power or on the battery. The brush often is fit to revolve vertically or horizontally, when the equipment moves on the surface. It can clean floors as well as carpets. The wider the better is the box sweeper brush. It comes with a suction motor fit in a case, a hose, and various attachment for delicate as well as tough cleaning requirements.
It can scrub stubborn and sticky stains on the floors of cafeterias, restaurants, lobbies, and fitness areas where people can take food and beverages. They are equipped for continuous operation. They heat up quickly and work with low amount of moisture. They kill the beg bugs and their eggs, the yielding a completely clean environment. Apart from water and regular detergents, the housekeeping staff also uses cleaning chemicals, which are often available in the form of liquids, blocks, and powders. The housekeeping staff needs to use only soft water because hard water cannot dilute detergents properly.
Non-oily and non-greasy stains such as ink stains can be removed using water. They clean, descale, and disinfect the bathroom walls, bathtubs, bathroom flooring, sinks, and showers. They often contain phosphoric acid. These sprays remove the pungent smell of tobacco, smoke, and organic wastes. Degreaser restores the surface shine and transparency of the glasses and bowls. Some areas in the hotel are busy and bear heavy traffic such as lobby, corridors, parking areas, restaurants, and dining halls. Their floorings loses smoothness and shine.
In such a case, the floor cleaners and sealers are used for restoring their look and shine. A number of chemicals are used in dry-cleaning. They are camphor oil, turpentine spirits, benzene, kerosene and white gasoline, petroleum solvents such as naphtha blends, chloroform, carbon tetrachloride, and liquid carbon dioxide. They remove the stains from silk tapestry without damaging the fibers. They are water-based and sanitize the surfaces without damaging their appearance. The sanitizers reduce the presence of bacteria to a great extent. They come with different concentrations and fragrances.
They come with two variants: continuous action and instant action. They contain oxidizing agents such as ozone, hydrogen peroxide, or chlorine that removes unpleasant organic odor from the surface of a material. They remove stains and plumbing scales easily, and restore the shine of their surface. Carpet cleaning chemicals are often low-moisture, fast-drying cleaners that take care of the above said issues effectively. The pool cleaning chemicals kill the bacterial and algae growth in the water. The pool cleaning chemicals dissolve fast in water and provide quick cleaning results.
The housekeeping staff needs to take extra care while cleaning baby pools using these cleaners. People will forget what you said. People will forget what you did, but people will never forget how you made them feel. It is the most important duty of the housekeeping staff to prepare the guest room and the other places in the hotel so that the guest is most comfortable. Due to this, the housekeeping staff places some necessary supplies in the guest rooms and guest bathrooms.
The idea behind is, the guest need not pack and carry each and every essential article while travelling. As per the hotel policy, and the standard of the room, the lists of these supplies may change. The housekeeping staff needs to ensure that those supplies are kept in appropriate numbers and condition while preparing room for guest check-in. The guest room supplies are considered as guest essentials. It also has an ash tray and a small decorative center piece. Some hotels also offer the sachets of condiments like black and white pepper powder, and salt.
They also keep an electric kettle, a couple of cups, saucers, spoons, and water bottle so that the guest can make the beverage of his choice once in a day. It also involves a couple of personal servings of salted peanuts, cashew nuts, or chips.
They are also considered as guest essentials. The guests are expected to use these supplies or take them away on departure. Some hotels also provide moisturizer, shower cap, hand and foot cream, ear buds, and a small manicure kit. It may also contain a couple of empty glasses, disposable toothbrushes, and a small bottle of mouthwash. The items provided on request are given to the guests when they ask for them. These are the supplies apart from regular supplies required by some guests. These are often provided as the guest expendables.
It all comes back to the basics. The efforts of housekeeping speak for themselves. The result of sincere as well as faux housekeeping efforts are noticeable. The housekeeping staff needs to execute cleaning and maintenance tasks at various places inside the hotel. The most important task is cleaning and maintaining guest rooms and guest bathrooms. The guests assess the cleanliness in this area critically. By following the best cleaning and maintenance practices, the housekeeping staff can contribute to retain the satisfied guests as well as to generate new guests willing to repeat their visit to the hotel.
This brings in more revenue to the hotel business. To perform towards guest satisfaction and work productivity together, the housekeeping staff needs to structure the cleaning and maintenance procedures and follow them appropriately. It has a number of compartments and shelves of various sizes. This trolley is filled with the supplies from the housekeeping supplies store at the end of each shift so that the next shift staff can access it immediately.
Loading the trolley with adequate supplies depending upon the number and types of the rooms on the floor. Place the items according to their weight: heaviest items at the bottom and lighter items at the top section of the trolley. Park it outside the room such that the linen side faces outside and the room entrance is blocked. If the housekeeping work is in progress and the guest returns from outside, greet him and ask if the guest would like to return in some time. The SOP for cleaning the guest room is given below.
In case of checkout room, deposit the left guest items to the floor supervisor. If the room is still occupied by the guest, place the item such that it is safe as well as visible to the guest. Empty ashtrays and rubbish from the guest room and bathroom dustbins into the trash cart of the trolley. Spray the bathtub, basin, glasses, mugs, and trays with cleaning liquid.
Let them soak the chemicals from the liquid.
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The balcony or the patio are the extensions of the guest room. Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers. Dust and polish furniture and equipment. Keep storage areas and carts well-stocked, clean, and tidy. Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines. Move and arrange furniture and turn mattresses. Hang draperies and dust window blinds. Wash dishes and clean kitchens, cooking utensils, and silverware. Polish silver accessories and metalwork, such as fixtures and fittings.
Sort clothing and other articles, load washing machines, and iron and fold dried items. Request repair services and wait for repair workers to arrive. Sort, count, and mark clean linens and store them in linen closets. Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions.
Run errands, such as taking laundry to the cleaners and buying groceries. Remove debris from driveways, garages, and swimming pool areas.
Purchase or order groceries and household supplies to keep kitchens stocked and record expenditures. Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms. Care for children or elderly persons by overseeing their activities, providing companionship, and assisting them with dressing, bathing, eating, and other needs.
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Plan menus and cook and serve meals and refreshments following employer's instructions or own methods. Assign duties to other staff and give instructions regarding work methods and routines. Replace light bulbs. Data base user interface and query software — Data entry software Electronic mail software — Email software Facilities management software — Computerized maintenance management system CMMS Inventory management software — Inventory tracking software Materials requirements planning logistics and supply chain software — Computerized bed control system software Operating system software — Microsoft Windows Spreadsheet software — Microsoft Excel Hot Technology — a technology requirement frequently included in employer job postings.
All 7 displayed. Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules e. Near Vision — The ability to see details at close range within a few feet of the observer. Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong.go
Cleaners -The situation of cleaners and ways for improvement
It does not involve solving the problem, only recognizing there is a problem. All 14 displayed. Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. Performing for or Working Directly with the Public — Performing for people or dealing directly with the public.
This includes serving customers in restaurants and stores, and receiving clients or guests. Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Clean equipment or supplies. Clean facilities or sites.
Clean furniture or fixtures. Dispose of trash or waste materials. Monitor building premises to ensure occupant or visitor safety. Inventory materials or equipment. Clean building walls or flooring. Move furniture. Decorate indoor or outdoor spaces. Remove debris from work sites. Select equipment, materials, or supplies for cleaning or maintenance activities.
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